Terms & Conditions

T’s & C’s

Details of Planet Youth

 

Head Office:

Flat 30, Gilmour House

6 Aviation Drive

London

NW9 5XX

 

Email:            planetyouth@hotmail.com

Telephone:   07869213606

Website:       www.planetyouthcamps.co.uk

 

These terms and conditions cancel out and supersede from previous dates.

 

TERMS AND CONDITIONS

Please read these Terms and Conditions carefully. By signing up for an account, with Planet Youth you accept these Terms and Conditions (which constitute a legal agreement).

We’ll start with the basics, including a few definitions that should help you understand this agreement. Planet Youth (or the “Service”) is a childcare service offered through the URL www.planetyouth.co.uk: which allows you to create an account in order to view and book Out of School Hours Care Services including Term Time Sports Clubs and Holiday Programmes for children aged 4-11 years at Hollickwood School.

 

Customer Account Eligibility

You must:

  • Be 18 years old and legally able to enter into contracts
  • Complete the registration process
  • Agree to these Terms and Conditions
  • Provide true complete and up to date contact information

 

Closing your Customer Account

You or Planet Youth may terminate this agreement at any time. We may suspend our service to you at any time with/without cause and will refund you for any unused credits.

Once terminated we will delete all personal information we hold and if you do not log into your account for 18 months, we may treat your account as inactive and delete it from our systems. Further information on our retention policy is set out in our Privacy Policy.

 

Account and Password

You’re responsible for keeping your account name and password confidential. You’ll immediately notify us of any unauthorised use of your account. We don’t have access to your current password, and for security reasons, we may only reset your password.

 

Admissions

Planet Youth provide services to all children and are free from discrimination regardless of their gender, specific needs, learning difficulties, background, religion, ethnicity or how well they can speak English.

Planet Youth encourage children with additional needs to participate in its activities. Should a child require 1:1 care, Please inform us via email (Planetyouth@hotmail.com) of any additional needs or support your child may need and we can discuss what we are able to provide.

 

Bookings

Bookings for all Planet Youth services must be made in advance.

Full payment must be made at the time of booking if paying via credit or debit card. Card instalment payment plans are available for advance bookings for summer camp exclusively, If requiring a plan please email planetyouth@hotmail.com for further arrangements.

Please note having an overdue balance may lead to the termination of your child’s place within the club.

Planet Youth will pass any unrecovered fees to an external debt collection agency. Any fees associated with the debt collection will be passed on to the debtor.

Bookings can be made on-line via the Planet Youth website: www.planetyouth.com.uk 

Prices are reviewed on an annual basis and will be increased in line with the Consumer Price Index.

 

Methods of Payment

Planet Youth accepts payment by credit or debit card. If you wish to pay with a cash payment this has to be paid at the time of booking and a reciept of payment will be sent via email.


Childcare Tax Credits 

You may be entitled to childcare tax credits, which could assist with up to 70% of the cost of this booking. To find out if you qualify, call the Tax Credit Office on 0845 300 3900, or

visit www.taxcredits.inlandrevenue.gov.uk.

 

Booking Confirmation

All bookings will be confirmed by email.

 

Late Bookings

Please note that bookings required on the day of the activity can only be made online via www.planetyouth.classes4kids.co.uk before 07.00am for Holiday Programme Services.

Walk ins (Arrival without Booking)

Unfortunately at this current moment we do not accept walk ins, If you arrive without a prior booking you may be turned away. Alternatively if arriving before activity starts then you can either wait to see available slots or book online for an alternative session at planetyouth.classes4kids.co.uk

Changes to Existing Bookings

 All changes must be emailed at a minimum of 48 hours notice. If this is not applied then we cannot guarantee the changes will be applied.

Cancelling of Booking by Customer

  • For cancellation of a booking, Planet Youth will require 72 hours’ notice prior to the activity start date.
  • As Planet Youth operates a no refund policy, customers who cancel their booking before the 72 hours’ notice period will receive a full credit note which will be placed onto their Planet Youth account and will be valid for 12 months from the date of issue.
  • No credit notes will be issued for activities which are cancelled within the 72 hours’ notice prior to the activity start date.
  • No credit notes will be issued for any cancelled individual activity sessions that form part of a weekly block booking. Credit notes will be issued for whole weekly block bookings which are cancelled within the 72 hours’ notice period prior to the activity start date.
  • Unattended Sessions: Sessions that are not attended are still chargeable unless 72 hours’ notice is given
  • In the event of being unable to attend due illness/sickness, Please email us on planetyouth@hotmail.com as early in the morning as possible and we will get a replacement day worked out.

Cancellation of Booking by Planet Youth

Forced Closures

If Planet Youth is forced to close due to an external factor beyond its control such as bad weather, infectious or contagious disease outbreak, power cut, boiler breakdown, Teacher Strikes or other industrial action, by order of Local Authority or Environmental Health. A full replacement credit will be issued which can be used up to 12 months from the date of issue.

 

Schedule Changes

Planet Youth may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions for reasons that may be out of its control. These changes will be without refund or compensation to the customer. However we do offer full credits where applicable and these can be used up to 12 months from the date of issue.

 

Personal Property

Valuable items should not be brought to Planet Youth services. Please note children traveling to our services via scooter/Bike can be left onsite at owners on risk. We do not take any responsibility for these items. Planet Youth will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues. We advise parents to ensure that all bags and clothing are clearly labelled with the child’s name.

 

Mobile Phones and Electronic Devices

Children are requested not to bring mobile phones or electronic devices to any Planet Youth Services. In certain circumstances and if a mobile device is brought in by a child, the device will be kept in the site managers box which will be locked and secured at all times. Planet Youth do not take any responsibility for the damage or loss of any mobile phone or electronic devices that are brought to its services.

Please note that each Planet Youth site has access to a site phone and/or tablet device to be used appropriately within our services and in case of emergencies.

Parents/Guardians are required to contact Planet Youth on 07869213606 if they wish to speak with their child during service times.

 

Food and Drink 

Planet Youth provide the following food/drink options:

  • Parents/Carers provide own food/drink
  • Planet Youth provide snack/drink option (at a cost)

Planet Youth require parents/carers to notify us of any special dietary requirements or allergies when they complete the registration process and ensure that any changes are updated on their customer account. This information is made available to the Planet Youth on-site team via the Child Information Form and Detailed Register.

Note: Drinking water will always be accessible to children throughout our sessions

Planet Youth have a strict NO NUT policy, which MUST be adhered to during all service provisions.

Behaviour

Planet Youth ensures that all staff and children attending services are treated with the same respect during all activities, with the use of effective behaviour management strategies to promote the welfare & enjoyment of all children attending.

Planet Youth expects it staff and children to be free from bullying harassment and aggressive behaviour and will not tolerate such behaviour from children attending the services or from their parents/legal guardians.

Planet Youth will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent & positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and maintaining the safety and welfare of children and staff

We recommend that all our activities have clear ‘rules and agreements in place’, these can be displayed for all to see, with the children taking an active role in these each session, as well as being able to discuss freely as and when required.

Planet Youth has a responsibility for ensuring the well-being and safety of all children in its care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind.

On rare occasions, and in more serious cases, Planet Youth reserves the right to ask parents/legal guardians to remove children from its services.

In the event of unacceptable behaviour by parents/legal guardian Planet Youth reserves the right to terminate any current bookings and close the customer account.

In these events, no refund will be made for any remaining days booked, and any costs associated with the exclusion of the child, or the termination of the account including transport home, will be the responsibility of the parents/legal guardian.

 

Sign in and sign out of children and Security

Planet Youth work in accordance with Ofsted’s requirements and have strict security procedures to ensure the safety of your children which is paramount at all times;

  • All children must be checked in and out of service at the start and end of the day by a parent/legal guardian or an authorised carer

Please Note: children will only be released into the charge of nominated collectors detailed on the registration information on their customer account.

These actions follow the procedures set out in the Planet Youth Policy and Procedures.

 

Late collection of Children

We understand that at times parents/guardians may be running behind schedule, and we will always ensure that we do our utmost to support our families where possible. If a child is collected late it will have a knock on effect on our teams and therefore a late fee of £5 per 5 minutes will be applied for late collections. If you are running behind schedule and your child will be collected late, please make our team at the site can be notified in advance.

In the event of a child not being collected on time, we will attempt to call the parents/guardians. If we are unable to make contact, we will follow our safeguarding policy/uncollected child policy.

We always strive to offer parents/guardians the support needed, however, if late collections become a reoccurring event, we reserve the right to withdraw our service.

 

Safeguarding

All Planet Youth team members go through strict safer recruitment process including enhanced DBS clearance reference checks and disqualification by association checks.

Planet Youth have legal obligations in relation to Safeguarding. Planet Youth staff have a duty to respond if they suspect a child in their care may be suffering from abuse. Any disclosure of child abuse or neglect will be fully investigated and reported to our internal regulator, Ofsted and all other official agencies.

 

Concerns, Compliments and Complaints

At Planet Youth, we aim to work in partnership with parents to deliver a high-quality childcare service for everyone. If for any reason we fall short of this goal, we would like to be informed in order to amend our practices for the future.

Records of all complaints are kept for at least three years. A summary of complaints is available for parents/guardians and OFSTED upon request.

If you have a complaint/compliment please send to planetyouth@hotmail.com, we aim to reply to emails within 48 hours.

 

Equal Opportunities

Planet Youth is an equal opportunities employer and welcomes all children, regardless of gender, ability, race or religion. Each child attending Planet Youth services is of equal value and is entitled to equal access of opportunity. The company operates a zero tolerance policy on discrimination or bullying of any kind.

 

First Aid

In the event of an accident, first aid will be administered in accordance with the permissions you have agreed and confirmed during the registration process to children in our care, and the emergency services will be called if necessary. All Planet Youth First Aid policies are written in accordance with Ofsted recommendations.

 

Health, Sickness and Medication

Any medical conditions must be fully disclosed at 1) time of registration and 2) at drop off and sign in on site to the site manager. Essential prescribed medication must be handed into each child’s Site Manager for safe keeping and a medication consent form is completed and seen by the Site manager.

Planet Youth requires all children who are ill or infectious be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

 

Annual Memberships

For a on off fee you can purchase an annual membership twice a year (Jan/Oct) where you can purchase 1 of 2 of our memberships which will entitle you to an unlimited amount of sessions within that year at a fraction of the cost.

Insurance

Planet Youth has Public/Employee Liability insurance cover and an insurance certificate is displayed at all sites.

 

Our Liability

We do not exclude or limit in any way our liability for:

  1. Death or personal injury caused by our negligence of our employees, agents or subcontractors
  2. Fraud or fraudulent misrepresentation
  3. Breach of any term of the Consumer Rights Act 2015

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence. We are not responsible for any loss or damage that is not an obvious consequence of Planet Youth breaching these Terms.

 

Changes

We may change any of the Terms and Conditions by posting revised terms and conditions on our Website and/or by sending an email to the last email address you gave us, the new terms and conditions will be effective immediately and apply to any continued or new use of our Services. We may change the Website, the Service, or any features of the Service at any time.

 

Other Important Terms

Any changes in events we will always notify you in writing or by posting on our website if this occurs.

Each of the paragraphs of these terms operates separately, if any court or relevant authority decides that any of them are unlawful or unenforceable then the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms are governed by English law. This means a contract for the activity through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

 

Policies and Procedures

 A full overview of all Planet Youth policies and procedures are available for inspection at each respective Planet Youth venue.

 

 Programme Dates and Activities

 All of the information in our literature is correct at the time of printing. Not every activity pictured in our literature is available at every venue. Please check venue specific details using the service finder on our website www.planetyouth.com to find out what’s available and where.

Should you have any further queries, please do not hesitate to contact our parent line on 07869213606

We are delighted that you have chosen Planet Youth and look forward to your child joining us soon.

 

The Planet Youth Team